Frequently Asked Questions

What is uWoodlove?

uWoodlove is a Canadian online store featuring thoughtfully selected wood and wood-inspired lifestyle products for everyday living. We focus on pieces that bring warmth, function, and natural character into the home.

Where are you based?

We are based in Ontario, Canada.

Are all of your products made from real wood?

Many of our products are made from real wood, while some may include other materials such as metal, glass, ceramic, leather, or resin. We aim to clearly describe materials on each product page.

Are your products handmade?

Some products may be handcrafted or made in small batches, while others are produced by trusted supplier partners. Product details will vary by item.

Do you keep all products in stock?

Not always. Some products may ship directly from our supplier partners. This helps us offer a broader range of products without carrying large inventory on every item.

How long does shipping take?

Shipping times vary depending on the product and destination. Estimated delivery times will be shown on the product page or at checkout when available.

Do you ship across Canada?

Yes, we ship across Canada.

Do you ship to the United States?

Some items may be available for shipping to the United States. Shipping availability and rates will be shown at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on the item, destination, and shipping origin.

Will I receive tracking information?

If tracking is available for your order, you will receive it once your order has shipped.

Can I return an item?

We accept returns on eligible items according to our return policy. Items generally must be unused, in original condition, and returned within the stated return window. Some items may be final sale.

What if my order arrives damaged?

If your item arrives damaged, contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and work toward a fair solution.

Can I cancel or change my order?

We may be able to help if you contact us quickly, but because some orders are processed right away, changes or cancellations cannot always be guaranteed.

Will my item look exactly like the photos?

Not exactly. Natural wood varies in grain, colour, and texture, which means each piece can have its own character. Screen settings can also affect how colours appear.

How do I care for wood products?

In general, wood products should be kept dry, cleaned with a soft cloth, and protected from prolonged moisture and direct sunlight. Specific care details may be listed on the product page where needed.

How can I contact you?

You can reach us through our contact page or by email at [insert your customer service email].