Shipping Policy

Last updated: April 16, 2026

At uWoodlove, we work hard to get your order to you as smoothly as possible. Because some of our products may ship from different warehouse or supplier partners, shipping times and packaging may vary by item.

This Shipping Policy explains how order processing, shipping, tracking, and delivery work when you shop with us.

1. Order processing time

Orders are typically processed within 1 to 3 business days after your order is placed.

Processing time is separate from shipping time. Orders are not typically processed on weekends or statutory holidays.

Some items may require additional processing time, including:

• made-to-order items
• personalized items
• items shipped from specialty suppliers
• larger or fragile products requiring special packaging

If an item requires significantly longer processing time, we will do our best to note that on the product page or contact you after purchase if needed.

2. Shipping times

Delivery times vary depending on the product, destination, carrier, and fulfillment source.

Estimated shipping times are provided as a general guide only and are not guaranteed unless expressly stated otherwise.

Typical delivery estimates may range from:

• Canada: 3 to 10 business days after shipment
• United States: 5 to 12 business days after shipment
• International: varies by destination

Some products may arrive sooner. Others may take longer depending on supplier location, customs, remote delivery areas, weather, or carrier issues.

3. Split shipments

Because we may use multiple fulfillment partners, your order may arrive in more than one package and on different days.

This is normal, especially when:

• you order multiple items
• items ship from different suppliers or warehouses
• some items require different packaging or carriers

You will not necessarily receive all items in one box.

4. Shipping rates

Shipping charges are calculated and displayed at checkout unless otherwise stated.

From time to time, we may offer:

• free shipping on eligible products or order values
• flat-rate shipping
• location-based shipping rates
• shipping promotions for limited periods

Shipping availability and rates may vary based on:

• destination
• product size or weight
• number of items ordered
• supplier shipping restrictions
• rural or remote delivery locations

5. Tracking

Tracking information will be provided when available.

Please allow a short period after shipment confirmation for tracking details to update in the carrier’s system.

If your order ships in multiple packages, you may receive separate tracking numbers.

6. Shipping address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as quickly as possible at support@uwoodlove.com. We cannot guarantee changes can be made once an order has been submitted or fulfilled.

We are not responsible for delivery issues caused by:

• incorrect or incomplete shipping addresses
• failed delivery attempts
• refusal of delivery
• failure to collect a parcel
• address changes requested after shipment

If a package is returned to sender for any of the above reasons, any refund may be reduced by the actual shipping, return shipping, and handling charges incurred.

7. Delays outside our control

We are not responsible for shipping delays caused by factors beyond our reasonable control, including:

• carrier delays
• weather events
• customs delays
• supplier fulfillment delays
• labour disruptions
• peak holiday volumes
• remote area service interruptions
• force majeure events

We appreciate that delays are frustrating. We will do our best to help track and support any delayed shipment, but transit times are ultimately controlled by the carrier once the package has been shipped.

8. Lost, stolen, or missing packages

If your tracking shows your package as delivered but you cannot locate it, please first:

• check around your property
• check with household members
• check with neighbours
• contact the carrier

If you still cannot locate the package, contact us at support@uwoodlove.com and we will help review the shipment status.

If a package appears lost in transit, we may open a carrier investigation before issuing a replacement or refund.

We are not automatically responsible for packages that a carrier marks as delivered, but we will do our best to help resolve the issue.

9. Damaged shipments

Please inspect your order promptly upon delivery.

If your order arrives damaged, contact us within 72 hours of delivery at support@uwoodlove.com and include:

• your order number
• a description of the issue
• clear photos of the product
• clear photos of the packaging
• a photo of the shipping label, if possible

Damage claims submitted without photos or after an extended delay may be denied where the carrier or supplier will not accept the claim.

10. International shipping

If we offer shipping outside Canada, the customer is responsible for any applicable:

• customs duties
• import taxes
• brokerage fees
• local handling fees
• other destination-country charges

These charges are not included in our prices or shipping fees unless expressly stated otherwise.

Customers are also responsible for ensuring that ordered products are permitted under local import rules.

11. Delivery estimates and non-guaranteed dates

Any delivery timelines shown on our website, in product descriptions, in checkout, or in email communications are estimates unless we clearly state otherwise.

We do not guarantee delivery by a particular date for:

• gifts
• events
• travel
• holiday deadlines
• project deadlines

Please order early if timing matters.

12. Wrong item received

If you receive the wrong item, contact us within 72 hours of delivery at support@uwoodlove.com with your order number and clear photos.

We will review the issue and work toward an appropriate resolution, which may include replacement, return authorization, store credit, or refund.

13. Undeliverable or refused shipments

If an order is returned because it was undeliverable, refused, or unclaimed, we may deduct:

• original shipping charges
• return shipping charges
• carrier fees
• handling costs

from any refund issued.

14. Returns and refunds

Shipping charges are generally non-refundable unless the return is due to:

• our error
• a defective item
• a damaged shipment approved by us
• an incorrect item sent by us or our fulfillment partner

Please review our Refund & Return Policy for full details on returns, exchanges, and refunds.

15. Contact us

For shipping questions, delivery issues, or damage claims, contact:

uWoodlove
Email: support@uwoodlove.com